POLICIES AND PROCEDURES

ILSC has policies and procedures in place to help ensure our students have the best possible experience while at ILSC. Chose your study location to see the policies that apply to you.

 

Canada Policies and Procedures

Admissions Policy

ILSC has monthly session start dates. Students can also commence their studies on any Monday during most of the year. 

Minimum age for general studies and most specialty programs is 16* at the commencement of studies. 

*For ILSC’s Junior programs, students must be between 10–17 years old, and a different set of policies and procedures applies—please refer to the Junior Program application form to see the applicable junior program policies and student contract.

 

English/French Only

We have an English/French* Only Policy in the school. This means that whenever you are in the school you must speak English or French (whichever language you are studying.)

If ILSC students are not speaking English/French (their language of study) in the school the following rules apply:

  • First offence: The student will be given a written warning.
  • Second offence: The student will be suspended from school for 1 day.
  • Third offence: The student will be suspended from school for 3 days.
  • Fourth offence: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

After the fourth offence, a student may be dismissed in line with the dismissal policy.

In the event of a suspension, students are not permitted anywhere on the school premises.

*French only applies in Montreal only.

 

Attendance and Lateness Policy

Students are expected to attend class regularly. They must attend 80% of their classes each session as part of the requirement to receive a credit for each course taken. If a student is absent for more than 20% of the overall study period, they will not receive the official ILSC certificate.

All students are expected to be on time to classes.

Attendance, punctuality and participation are important parts of learning.

  • Students who come to class every day learn more English.
  • Students who come to class on time don’t miss important parts of the lesson.
  • Students who come to class on time join with the other students and the teacher in getting the class off to a good start.

Penalties will apply to those who arrive late:

  • If a student arrives between 1 and 15 minutes late for class, 15 minutes will be deducted.
  • If a student arrives later than 15 minutes after the class start time, the student may either be allowed to enter the class quietly or asked to return after the break. 90 minutes will be deducted.
  • If a student leaves or arrives at the break, 90 minutes will be deducted.
  • If a student develops a habit of being late or skipping classes, he/she may be referred for counselling. 
  • Students who arrive late are expected to catch up on what they missed. If a student requires additional information to catch up, he/she should request it from the teacher at an appropriate, non-intrusive time.
  • Continual problems with attendance and lateness may result in dismissal.  See the Dismissal Policy.

 

Authorized Break and Leave of Absence

An Authorized Break does not exceed four weeks and is a postponement of studies where the student does not forfeit any tuition. A student must have completed 12 weeks of study before they can request an Authorized Break and the student must have a valid Visa.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and corresponding study time.

Upon returning from an Authorized Break or a Leave of Absence, we will try to place students in the same classes they were in previously but this may not always be possible if the classes are full.

 

Class Change

Students can request a class change on the Thursday of their first week at ILSC. Program Directors are available to discuss academic challenges that students may face with their courses.

 

Dispute Resolution Policy

ILSC encourages an open dialogue between all students and school staff. In the event of a dispute between ILSC and a student, the following dispute resolution policy shall be followed.
Step 1: An open dialogue between the student and their Program Director shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.
Step 2: In the event that Step 1 is not successful, a meeting shall be convened between the student and the Academic Director of the school in the hope of finding a mutually acceptable solution to the dispute. (This will take place within 1 week after the unsuccessful attempt outlined in step #1)
Step 3: If Step 2 proves to be unsuccessful, the student shall submit their complaint in writing, and the Director shall respond in writing, outlining solutions to the dispute. (This will take place within 2 work days of receiving the letter)
Step 4: If the dispute remains unresolved after Step 3, the student may choose to ask for mediation. The cost will be split between ILSC and the student. The mediator must be impartial and mediation shall take place at the earliest date possible once a mediator has been identified.
Step 5: If the dispute remains unresolved after Step 4, ILSC students may file their complaint with the Private Career Training Institutions Agency (PCTIA) of BC for Vancouver campus students, or Languages Canada for Toronto or Montreal students.

 

Grade and Assessment Appeal Policy

In cases where a student wishes to appeal a teacher’s assessment, the student can meet with a program director or designate. A review of the student’s attendance and academic progress will be done. The final assessments and reports will be reviewed. In cases where there is reason to question the final result, the student may be asked to complete a writing prompt and/or interview. The outcome of the appeal will be explained to the student, and a record kept.

In cases where a student wishes to appeal his initial assessment, the student’s placement results will be reviewed by a second academic staff and an explanation of the decision will be provided.

 

Assessments and Certificates

Students complete an assessment test on their first day at the school in order to ensure they are placed at
the correct level.

Most students will complete one academic level within 8 weeks.

Every study session (4 weeks), teachers provide students with at Student Progress Report (SPR). Students must earn at least 70% on their Student Progress Report to move to the next level. The Student Progress report assesses student  performance in class (speaking skills, grammar skills, etc.) and assessment results (tests, homework, quizzes, etc.).

Students will receive a certificate of completion at the end of their studies as long as they have met the attendance requirement. Students will also receive additional certificates for most specialty programs upon successful completion of program requirements.

 

Program Delivery 

The ILSC Education Group Inc. (ILSC-Vancouver, ILSC-Toronto, and ILSC-Montréal) offers programs and
courses that are primarily delivered through classroom instruction. Some programs include additional activity
components that may take place outside of the classroom.

 

Policy on Dignity and Respect

Canadian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges.

Teachers are encouraged to refer students to Program Directors or Student Advisors if they are expressing discontent. Teachers are expected to communicate to Program Directors in cases where students’ behavior is viewed as inappropriate or unacceptable. In cases where counselling does not yield positive results, the student may be suspended from further study. In cases where behavior is extremely offensive or hurtful, the student may be dismissed from the school.

 

Dismissal Policy

The Code of Conduct students are expected to follow includes:

  • Attend school in accordance with the attendance policy.
  • Speak English in the college in accordance with the English Only Policy.
  • Treat all students and staff with dignity and respect.
  • Refrain from any disruptive or offensive classroom behaviour.
  • Follow the Cell Phone / Electronics Policy during class.
  • Complete all assignments and examinations on the scheduled completion dates.
  • Refrain from cheating or plagiarising in completing class assignments.
  • Ensure that outstanding tuition fees are paid.
  • Treat school property with respect.
  • Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
  • Refrain from bringing any alcohol or any prohibited mood altering substances to the Institution.
  • Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
  • Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.

Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined. 

The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period, and police will be summoned, as required:

  • Sexual assault.
  • Physical assault or other violent acts committed on or off campus against any student.
  • Verbal abuse or threats.
  • Vandalism of school property.
  • Theft.

Concerns related to a student’s conduct shall be referred to the Program Directors to process in accordance with this policy.

 

Privacy Policy (Vancouver Only)

Please see the Privacy Policy document

 

Collection of Personal Information and Consent ILSC-Toronto

ILSC-Toronto is designated by the Ontario Ministry of Training, Colleges and Universities (the “Ministry”) to host international students under Canada’s new International Student Program. 

As part of the designation and renewal processes under the International Student Program, the Ministry can conduct a site assessment at any time to verify the information in ILSC-Toronto’s application with respect to its educational policies and procedures for all students. As part of any site assessment, the Ministry needs to review a representative sample of student records, such as student contracts, registration forms, records of enrollment, documents pertaining to academic assessment and progress, and other documents contained in the student file. This is to ensure that ILSC-Toronto has implemented educational policies and procedures for both its international and domestic students. As such, the Ministry may need to make copies of student records in order to complete the designation process, which requires student consent to access the personal information you have provided to the school.

ILSC-Toronto is also required to share enrollment information and reporting with Citizenship and Immigration Canada (CIC) as a condition of being a designated institution approved under the International Student Program.

By signing the student contract listed on page 2 of this application form;

  • you give consent to the Ministry to collect your personal information from your school and use it for the purposes outlined above; and
  • you consent to share your attendance information with the CIC for the purposes of the International Student Program.

The Ministry collects and uses this information under the authority of s. 38(2) of the Freedom of Information and Protection of Privacy Act and the Immigration and Refugee Protection Act (Canada) and its Regulations. Questions about the collection, use and disclosure of this information may be addressed to:

Manager, Quality and Partnerships Unit
Private Career Colleges Branch
Ministry of Training, Colleges and Universities

77 Wellesley Street West P.O. Box 977
Toronto, Ontario M7A 1N3
1-416-314-0500 or ISP.TCU[at]ontario[dot]ca

 

Refund Policy

  1. A student may be entitled to a refund of tuition fees in the event that:
    1. The student provides written notice to ILSC that he or she is withdrawing from the program; or 
    2. ILSC provides written notice to the student advising that the student has been dismissed from the program. 
  2. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.
  3. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
  4. The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, ILSC is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.
  5. If ILSC has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.
  6. If your study permit or visa is denied, ILSC will retain the registration fee of $200 and, if applicable, the $220 accommodation registration fee. 
  7. Refund policy for students:
    1. Refunds before the program of study begins:
      1. If written notice of withdrawal is received by ILSC within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, ILSC may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
      2. If written notice of withdrawal is received by ILSC 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, ILSC may retain 10% of total tuition only due under the contract to a maximum of $1000.
      3. Subject to Section 7 (a) (i) above, if written notice of withdrawal is received by ILSC less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, ILSC may retain 20% of the total tuition only, due under the contract to a maximum of $1300.
    2. Refunds after the program of study starts:
      1. If written notice of withdrawal is received by ILSC or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, ILSC may retain 30% of the tuition due under the contract.
      2. If written notice of withdrawal is received by ILSC, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, ILSC may retain 50% of the tuition due under the contract.
      3. If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.
  8. Where a student did not meet ILSC’s specific minimum requirements for admission through no misrepresentation or fault of their own, ILSC must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.
  9. Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
  10. Where a student withdraws or is dismissed from their program after receiving technical equipment from ILSC free of charge:
    1. The student must return the equipment unopened or as issued within 14 calendar days; and
    2. If the student fails to return the equipment as set out above, ILSC may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
  11. Refunds owed to students must be paid within 30 days of ILSC receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.
  12. Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7 above.
  13. Change of schedules is considered the same as cancellation. i.e. for a schedule change of Full-Time Intensive (30 lessons/week) to Full-Time (24 lessons/week), you will have to cancel the whole program and re-apply for the Full-Time program.

 

USA Policies and Procedures

English Only

We have an English Only Policy in the school. This means that whenever you are in the school you must speak English.

If ILSC students are not speaking English in the school the following rules apply:

  • First offence: The student will be given a written warning.
  • Second offence: The student will be suspended from school for 1 day.
  • Third offence: The student will be suspended from school for 2 days.
  • Fourth offence: The student will be suspended from school for 3 days, and, if applicable, a letter will be sent to their agent and/or parents.

In the event of a suspension, students are not permitted anywhere on the school premises.

 

Lateness, Early Departure, and Absenteeism

Students are expected to attend class regularly and are expected to be on time to class. Students need to attend 80% of their classes each session as part of the requirement to receive a credit for each course taken.

Students arriving between 1-15 minutes late to class will be marked late. If a student has been late four times for one class it will equal one absence.

Students arriving more than 15 minutes late for class will be marked absent.

Students leaving the classroom more than 30 minutes before the end of class will be marked absent.

Students leaving the class 30 minutes (or less) before the end of class will be marked ‘D’ for Early Departure.

2 early departures = 1 absence.

Note: if your total attendance is below 80%, you will not receive a Certificate of Completion.

 

Authorized Break and Leave of Absence

An Authorized Break does not exceed four weeks and is a postponement of studies where the student does not forfeit any tuition. A student must have completed 12 weeks of study before they can request an Authorized Break and the student must have a valid Visa.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and corresponding study time.

Upon returning from an Authorized Break or a Leave of Absence, we will try to place students in the same classes they were in previously but this may not always be possible if the classes are full.

 

Dismissal Policy

Students must keep good attendance and attend at least 80% of their classes. Students must speak only English or French (their language of study) when on school premises. If these expectations are not met, students may receive counselling. Then, after appropriate warnings, students will be expelled. Likewise, if a student's behavior is deemed inappropriate, the above procedures will be followed.

 

Class Change

Students can request a class change on the Thursday of their first week at ILSC. Program Directors are available to discuss academic challenges that students may face with their courses.

 

Policy on Dignity and Respect

American Society recognizes differences and diversity.  This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges.

Teachers are encouraged to refer students to Program Directors or Student Advisors if they are expressing discontent. Teachers are expected to communicate to Program Directors in cases where students’ behavior is viewed as inappropriate or unacceptable. In cases where counselling does not yield positive results, the student may be suspended from further study. In cases where behavior is extremely offensive or hurtful, the student may be dismissed from the school.

 

Dispute Resolution Procedure

ILSC encourages its students to talk freely about their lives and experiences in the school and in the city. Comments about the school’s program help everyone to learn and become better. Students should share any difficulties or challenges they are facing. The teachers, student counselors and school administrators are available to listen to and guide students. If a student has a difficulty with the school itself, which cannot be corrected through discussion, then the student can present his/her concern in writing to the school director, who will, in discussion and in writing, address and resolve the dispute.

At our San Francisco school:

  • Any questions a student may have regarding their enrollment that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at P.O. Box 980818 West Sacramento, CA 95798-0818, www.bppe.ca.gov by phone (888) 370-7589 or by fax (916) 263-1897.
  • A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589, by completing a complaint form, which can be obtained on the bureau's Internet Web site www.bppe.ca.gov.

 

Academic Progress Policy

Your academic progress is important to us! ILSC teaches 10 levels of English. On your first day at ILSC, you will receive an Assessment Test (Reading/Writing/Listening/Speaking), which will help you to identify your level of proficiency. The Assessment Test will help you choose the appropriate classes. Our core courses (Academic and Test Preparation/ Communication and/or Business) are 70 hours per session (1 session = 20 days x 3.5 hours per day). Most students will complete an academic level within 8 - 12 weeks (anywhere between 140 - 210 classroom hours). 

Remember that Authorized Breaks, Leaves of Absence, and Vacations may affect your progress and may lengthen the amount of time needed for you to move to a higher level of English.

  • An Authorized Break is a postponement of studies that does not exceed 4 weeks and where the student does not forfeit any tuition. A student must have a valid visa and must have completed 12 weeks of study before they can request an Authorized Break.
  • During a Leave of Absence, which is not to exceed 2 weeks, the student forfeits the tuition and the corresponding study time.

A cumulative measure of student progress (measured by performance in every class + overall performance) will result in either a letter grade (A, B, C) or a mark of “Unsatisfactory Academic Performance” (UAP). This grade is recorded on the Letter of Enrollment that students are to receive at the end of their studies. In order to obtain a Certificate of Completion at the end of their studies, students are required to have received both a minimum of an 80% for their overall attendance [F1 student visa holders may be reported to the Student and Exchange Visitor Program (SEVP) if their attendance does not meet this standard] and a minimum average of a C- for their overall class performance.

Throughout every 4-week session, teachers will assess and record your progress, help you choose classes at your level or a new level that suits your needs and interests, and will recommend more assistance and/or academic counseling as necessary. 

 

There are three main ways that ILSC monitors your progress:

1. Academic Performance: All courses have specific assessment requirements that match the course objectives. Students must have good class participation and must successfully complete assessment tasks in order to maintain academic achievement. At the end of your course, your teacher (you must study at least 2 weeks with the same teacher) will record your academic performance on a Student Progress Report. Successful completion of the course means:

  1. An overall grade of A, B or C
  2. No more than one Did Not Complete (DNC)

Students performing below these standards will be asked to attend academic counseling with the Academic Program Director. Academic counseling will also be recommended to those students whose level of English does not improve within 3 sessions. Academic counseling allows both the academic team and the student to identify any challenges, resolve any problems, etc.

 

2. Attendance: Students must attend at least 80% of their course to receive their Student Progress Report. Students who have missed 3 classes will be referred to the Academic Program Director and/or their Student Counselor for counseling and a reminder of this policy.

 

3. Personal Conduct: ILSC Staff and Students treat each other with respect. To ensure a safe and comfortable study environment for everyone, students must follow the Student Contract and the Academic Integrity Policy. Students whose behavior does not meet these standards will be asked to attend counseling with their Student Counselor and/or the Academic Program Director.

Students that do not make satisfactory academic progress (for example, spending more than 12 weeks at the same academic level) will receive a warning. The warning process has two stages:

  • First, students will meet with the Academic Program Director to create an academic improvement plan lasting one session (4 weeks) and designed to help them to complete the academic level. This may include a schedule of regular meetings with teachers, counselors, the Academic Program Director, etc.
  • At a review at the end of the session, if the student fails to meet the objectives of the academic improvement plan and does not complete the level, the student’s Counselor and the Academic Program Director will help the student to find a new learning environment that better suits their academic needs.

Students are able to appeal the determination that he or she is not meeting the Satisfactory Progress standards. To do this, they must write a letter to the Academic Program Director and the School Director at any time before the end of the 4-week probationary period that: (1) makes the appeal, (2) includes any documentation as appropriate, and (3) requests ILSC’s decision within 1 week.

 

ILSC-San Francisco Refund Policy for Cancellations & Withdrawals

To receive a refund of any portion of tuition fees, you must give ILSC written notice that you intend to
withdraw from the program in which you have enrolled. If your Study Permit or Visa is denied, or you cancel
before your program start date, ILSC will retain the $150 non-refundable Registration Fee and if applicable,
the $100 Accommodation Registration Fee. If you cancel in writing after your program starts or are dismissed
from ILSC for just cause after your program starts, you will be refunded the following proportion of your
tuition fees:

  • If notice of cancellation is made through attendance at the first class session, or the seventh day after enrollment, (whichever is later): ILSC shall refund 100% of the amount paid for institutional charges, less the application fee and homestay placement fee, not to exceed two hundred and fifty dollars ($250)
  • If you have completed 60% or less of the period of attendance, ILSC shall refund 100% of unused tuition
  • If you complete more than 60% of your program, ILSC shall NOT refund any portion of tuition
  • Refunds will be based on recalculated weekly tuition rates according to total number of weeks actually studied
  • If you first signed a refund agreement with an agency, then ILSC will issue a refund to the agency in accordance with ILSC-San Francisco’s refund policy, and the agency will refund you in accordance to its agreement with you. Please verify your refund agreement with your agent.

If you are eligible for a refund under the conditions above, you will receive the refund within 45 days of ILSC
receiving written notice of cancellation or ILSC’s notice to you of dismissal.

*Program is defined as whatever length of time a student registers for.

 

 

ILSC–San Francisco Refund Policy for Downgrading your Study Schedule

  • A Downgrading Schedule fee of $100 will apply
  • Requests for change of schedule must be made in writing at least 3 weeks prior to the new schedule desired start date
  • All schedule changes will take effect on the first day of a new session (note that new sessions start every 4 weeks)
  • You are NOT able to change schedules that lead to a status change unless you have first officially changed status in the U.S.

Note: if you change your program from a specialty program to a core program, you have to withdraw from the
specialty program and re-apply to the core program.

 

 

Refund Policy ILSC-New York

To receive a refund of any portion of tuition fees, you must give ILSC written notice that you intend to withdraw from the program* in which you have enrolled. If your Study Permit or Visa is denied, or if you cancel in writing at least 14 days before your program start date ILSC will retain the $150 non-refundable Registration Fee and if applicable, the $100 Accommodation Registration Fee, as well as any courier fees, or other fees for services already rendered.

If you cancel in writing less than 14 days before your program start date you will be refunded the following proportion of your tuition fees:

  • Less than 14 days before the start date, the school will keep 1 week of regular (non-discounted) tuition fees.

If you cancel in writing at least 14 days before you intend to terminate your program, after your program starts, or are dismissed from ILSC for just cause after your program starts, you will be refunded the following proportion of your tuition fees:

  • For courses of 4 weeks or less, no refund will apply.
  • For courses longer than 4 weeks, students who terminate in the first 4 weeks will be refunded all tuition fees except for 4 weeks calculated at the regular (non-discounted**) rate.
  • For courses longer than 4 weeks, students whose withdrawal occurs after the first 4 weeks but before they have completed 50% of their course, the school will retain a pro-rated amount of tuition at the regular (non-discounted) rate.
  • For students who cancel their course after they have completed 50% of their course, the school will retain all tuition fees.

Change of schedules is considered the same as cancellation. For example, for a schedule change Full-Time Intensive Premium (32 lessons/wk) to Full-Time Intensive (28 lessons/wk), you will have to cancel the whole program and re-apply for the Full-Time Intensive program. Monetary charges as indicated above will apply. Please note that you are NOT able to change schedules that lead to a status change unless you have first officially changed status in the U.S.

Specialty programs are not transferrable to core programs. If you change your program from a specialty program to a core program, you have to cancel the specialty program and re-apply for the core program.

If you are eligible for a refund under the conditions above, you will receive the refund within 45 days of ILSC receiving written notice of cancellation or ILSC’s notice to you of dismissal.

* Program is defined as whatever length of time a student registers for

** Non-discounted rate: for students who have booked their program at a promotional rate, where applicable, refunds will be calculated by subtracting the difference between the full price and the discounted price from any refund owed.

 

Accommodation Refund Policy

  • Homestay: 14 days’ written notice is required. Refunds will be granted on any unused portion.
  • Residence: Refunds will be determined by the residence.

Australia Policies and Procedures

The Education Services for Overseas Students Act 2000 (ESOS Act) and related legislation is designed to protect the interests of students coming to Australia on student visas.

The ESOS Framework

English Only

We have an English Only Policy in the school for our daytime students. This means that whenever you are in the school you must speak English.

If ILSC students are not speaking English in the school the following rules apply:

  • First offence: The student will be given a written warning.
  • Second offence: The student will be suspended from school for 1 day.
  • Third offence: The student will be suspended from school for 3 days.
  • Fourth offence: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

In the event of a suspension, students are not permitted anywhere on the school premises.

 

Lateness and Absenteeism

Students are expected to be on time to classes. If a student has been late four times for one class it will equal one absence.

Students are expected to attend class regularly. Students need to attend 80% of their classes each session, as part of the requirement to receive a credit for each course taken.

Note: if your total attendance is below 80%, you will not receive a Certificate of Completion.

 

Authorized Break and Leave of Absence

An Authorized Break does not exceed four weeks and is a postponement of studies where the student does not forfeit any tuition. A student must have completed 12 weeks of study before they can request an Authorized Break and the student must have a valid Visa.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and corresponding study time.

Upon returning from an Authorized Break or a Leave of Absence, we will try to place students in the same classes they were in previously but this may not always be possible if the classes are full.

 

Dismissal Policy

Students must keep good attendance and attend at least 80% of their classes. Students must speak only English when on school premises. If these expectations are not met, students may receive counselling. Then, after appropriate warnings, students will be expelled. Likewise, if a student's behavior is deemed inappropriate, the above procedures will be followed.

 

Dispute Resolution Procedure

ILSC encourages its students to talk freely about their lives and experiences in the school and in Australia. Comments about the school’s program help everyone to learn and become better.

Students should share any difficulties or challenges they are facing. The teachers, student counselors and school administrators are available to listen to and guide students. If a student has a difficulty with the school itself, which cannot be corrected through discussion, then the student can present his/her concern in writing to the school director, who will, in discussion and in writing, address and resolve the dispute.

• This agreement does not remove the right to take action under Australia’s consumer protection laws.

• ILSC’s dispute resolution process does not circumscribe your rights to pursue other avenues and other legal remedies.

• We aim to have a solution presented to you within seven days.

• If it is not possible to resolve the dispute internally, via the process above, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.oso.gov.au or phone 1-300-362-072 within Australia for more information.

 

Class Change

Students can request a class change on the Thursday of their first week at ILSC. Program Directors are available to discuss academic challenges that students may face with their courses.

 

ILSC Australia Refund Policy

Before Your Program Starts (ELICOS & VET)

Your Refund

When You Must Cancel

Cancellation Fee ILSC

75% (min)

No authorization from Australian Immigration

25% of Total Fees ($200 max)

75% (min)

0 - 7 Days after making the contract

25% of Total Fees ($400 max)

75%

30 Days or more before the program starts

25% of Total Fees

60%

1 - 29 Days before the program starts

40% of Total Fees

 

After Your Program Starts (ELICOS Only)

Your Refund

When You Must Cancel

Cancellation Fee ILSC

50 %

0 - 10% of the Program Completed

50% of Total Fees

30%

11 - 29% of the Program Completed

70% of Total Fees

No Refund

30 - 100% of the Program Completed

100% of Total Fees

 

After Your Program Starts (VET Only)

No refund will be given for notification of withdrawal which occurs after the start of the program.

Note

  • Cancellations and withdrawals are subject to the conditions of the ILSC's Refund Policy.
  • Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.
  • If you wish to downgrade your schedule after registration, you may apply the fee difference towards an extension of studies. Any extension of studies must be confirmed at the time of schedule downgrade. No credit will be kept on file, and no refunds will be given.
  • If you choose to withdraw from ILSC, you must give ILSC written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).
  • You must leave ILSC on the date you have agreed to withdraw.
  • Percentage of Program Completed = (Total Number of Days Completed) / (Total Number of Days in Program) X 100%. Weekends are not included in this calculation.
  • Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.
  • ILSC will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.
  • Refunds are processed within 4 weeks of receiving the notice/request from the student.
  • No refund will be given to students who are expelled for breaching the college's policies, unacceptable behavior or noncompliance with visa conditions.
  • All bank charges incurred for refunds to be paid by the beneficiary.
  • In the event of a program cancellation by ILSC, all fees will be refunded within 2 weeks.
  • In the event of the school defaulting, the Refund Policy does not apply. Such situation is covered by the ESOS Act 2000 and the ESOS regulations 2001.

India Policies and Procedures

English/French Only

We have an English/French Only Policy in the school. This means that whenever you are in the school you must speak English or French (whichever language you are studying.)

If ILSC students are not speaking English/French (their language of study) in the school the following rules apply:

  • First offence: The student will be given a written warning.
  • Second offence: The student will be suspended from school for 1 day.
  • Third offence: The student will be suspended from school for 3 days.
  • Fourth offence: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

In the event of a suspension, students are not permitted anywhere on the school premises.

 

Lateness and Absenteeism

Students are expected to be on time to classes. If a student has been late four times for one class it will equal one absence.

Students are expected to attend class regularly. Students need to attend 80% of their classes each session, as part of the requirement to receive a credit for each course taken.

Note: if your total attendance is below 80%, you will not receive a Certificate of Completion.

 

Authorized Break and Leave of Absence

An Authorized Break does not exceed four weeks and is a postponement of studies where the student does not forfeit any tuition. A student must have completed 4 weeks of study before they can request an Authorized Break of a maximum of one week. After 12 consecutive weeks of study, a student may request an Authorized break of up to 4 weeks. The student must have a valid Visa that would cover all breaks.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and corresponding study time.

Upon returning from an Authorized Break or a Leave of Absence, we will try to place students in the same classes they were in previously but this may not always be possible if the classes are full.

 

Dismissal Policy

Students must keep good attendance and attend at least 80% of their classes. Students must speak only English or French (their language of study) when on school premises. If these expectations are not met, students may receive counselling. Then, after appropriate warnings, students will be expelled. Likewise, if a student's behavior is deemed inappropriate, the above procedures will be followed.

 

Dispute Resolution Procedure

ILSC students can talk about difficulties with their teachers, Counsellors/Liaisons and/or Administration. If no satisfactory solution is found, students need to follow formal procedures including presenting the problem in writing to the School Director, who will, in writing, address and resolve the dispute.

 

Class Change

Students can request a class change on the Thursday of their first week at ILSC. Program Directors are available to discuss academic challenges that students may face with their courses.

 

ILSC-New Delhi Refund Policy

To receive a refund of any portion of tuition fees, you must give ILSC written notice that you intend to withdraw from the program in which you have enrolled. If your Study Permit or Visa is denied, ILSC will retain the lesser of 25% of the total tuition fees due or $200 and, if applicable, the $90 Accommodation Registration Fee.

If you cancel in writing before your program starts, you will receive a refund of the following percentage of your tuition fees:

  • Less than 7 days after your registration is submitted and before the program start date: the greater of either 75% of the total fees due or total fees minus $400
  • 30 days or more before the program start date: 75% of the total fees due
  • Less than 30 days before the program start date: 60% of the total fees due

If you cancel in writing or are dismissed from ILSC after your program starts, you will be refunded the following percentage of your tuition fees:

  • Less than 10% of program completed: 50% of total fees
  • 10-30% of program completed: 30% of total fees
  • More than 30% of program completed: 0% (no refund)

Refund percentages are calculated based on the entire program length, not session by session.

Change of schedules is considered the same as cancellation. i.e. for a schedule change of Intensive (30 lessons/week) to Part-Time (24 lessons/week), students will have to cancel the whole program and re-apply for the Part-Time program.

If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of ILSC receiving written notice of cancellation or ILSC's notice to you of dismissal.